At LYRALUX, customer satisfaction is important to us, and we strive to provide high quality luxury jewelry, delicate sets, bracelets, rings, earrings, and bridal tiaras that meet your expectations. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

To be eligible for a return, items must remain unused, undamaged, and in their original packaging with all tags and accessories included. Products showing signs of wear, damage, or alteration may not qualify for a refund or exchange. Bridal tiaras and customized jewelry pieces may not be eligible for return due to their special nature.

If you receive a damaged or incorrect item, please contact our customer support team immediately with clear photos and order details so we can resolve the issue quickly. Once your returned item is inspected and approved, refunds will be processed through the original payment method within a reasonable timeframe.

Shipping charges are generally non refundable unless the return is caused by an error from LYRALUX. Customers may be responsible for return shipping costs where applicable.

By shopping with LYRALUX, you agree to our refund and return terms designed to ensure a smooth, fair, and reliable shopping experience for every customer.